An intranet portal is the gateway that unifies access to enterprise information using standard internet tools and applications.
Some of the intranets tasks we have been asked to implement are:
- Sales and Administration Training Programs
- Centralized document repository (images, documents, forms etc.)
- Process control - automation for new hires, rescind access to systems, etc.
- Improve communications - keep employees engaged and involved in corporate conversations
- Marketing Communications - sharing the latest information, marketing messages, documents with all team memebrs
In today's connected world, customer portals are becoming more of a requirement than a nice-to-have feature for many organizations. In a recent survey by Statista, 88% of respondents indicated that they expect a company or brand to provide an online customer service portal. It is truly becoming an age of 'self-service', and how your company navigates this market demand can mean the difference between satisfied customers or missed expectations.
The use of customer service portals has developed rapidly in recent years, and there is a much greater level of interaction. Past systems only allowed customers to perform very simple tasks such as accessing documents, but today's portals allow users to interact directly with a company's customer support processes. Rather than making a call to a customer support specialist, a customer can enter their own requests, track them, and access a knowledge base of past requests and updated documentation.
Some of the portals we have been asked to implement are:
- Review and track orders
- Invoice, Quotation and Statement retrieval
- Share documents such as Policies, Forms and FAQ information
- Ability for customers to review their net costs for any items sold